Privacy Policy
Effective January 1, 2026
Balch Springs Concrete, balchspringsconcrete.com, support@balchspringsconcrete.com
Who we are and what this policy covers
This policy explains how Balch Springs Concrete handles the information you share when you visit our website, fill out our form or call us. We're a concrete contractor in Balch Springs, TX, and we pour driveways, patios, slabs and other flatwork for homeowners in Balch Springs and the cities around it.
It covers this website and the ways you reach us through it. If you want to know more about who we are and how we work, read about us.
What information we collect
We only collect what we need to answer you and give you an estimate. That falls into a few groups:
Information you give us. When you send our estimate form, you may give us your name, phone number, email address, the job address and a description of the work, such as a cracked driveway or a new patio. If you call us at (214) 286-6733, we may write down the same details so we can follow up.
Information your browser sends. Like most websites, ours can record basic visit details, such as your browser type, the device you're using, the pages you open and roughly where the visit came from. We use this to see which pages people read, not to identify you.
Cookies. Cookies are small files your browser saves so a site works properly and so we can count visits. You can block or delete cookies in your browser settings, and the site will still work, though some features may not.
How we use your information
We use what you send us to reply to your request, schedule an estimate, plan and do the job, and stay in touch about it. That might mean a call, a text or an email about timing, the estimate or the work itself.
We use visit details to keep the website working and to make its pages more useful. We don't sell your personal information, and we don't share it with anyone so they can market to you.
Who else may see it
Our estimate form runs on a third-party form service, so what you type goes through that service before it reaches us. Our website host and any analytics tool we use can also see the basic visit details described above.
We may share information when the law requires it, or when we need to protect our business, our crew or our customers. Beyond that, your details stay with us and the services that help us run the website.
How long we keep it
We keep your contact details and job notes for as long as we need them to answer you, do the work and stand behind it, and for as long as our records and the law require.
When we no longer need them, we delete them or keep them in a form that no longer identifies you. Visit details are kept for a shorter time and only in summary form.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We'll do that unless we have to keep something to finish a job or meet a legal duty, and we'll tell you if that's the case.
You can also tell us to stop contacting you at any time, and you can control cookies through your browser. Depending on where you live, you may have other rights under your state's law, and we'll respect them.
Children's information
This website is meant for adults arranging work on their homes. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our website or the way we work changes. The current version is always the one on this page, so check back if you have questions about how your information is handled.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (214) 286-6733 or use the form on our contact page. We answer Mon–Sun, 7 AM–11 PM.
Tell us what you'd like us to look at or change, and we'll reply within 1 business day and let you know what we've done.